Shipping, Return & Payment Policy
Updated at 2025-04-19
We endeavour to dispatch all products ordered within 48 hours after the order has been placed and accepted by us. You will be given an indication of the expected delivery time when you place your order online. SUBUR PERFUME PVT LTD insures each order through transit up until it is delivered to you or is collected. You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as evidence of delivery and fulfillment of your order.
DELIVERY CHARGES(based on selection) All domestic orders are delivered for free of charge
ADDITIONAL CHARGES There are no additional charges. The total payable amount is indicated on the individual items.
DELIVERY TIME This may vary depending on the delivery location and services of our logistics partner. However, we endeavour to deliver orders within 4 to 7 Business days (excludes public holidays)
DELIVERY AREAS We deliver PAN India, For further information please call us on 9707775656 10 AM to 5 PM, Monday to Saturday on business days (excludes public holidays) or write to us at suburperfume@gmail.com
PAYMENT MODE You can pay by Cash on Delivery (COD), Online through Internet banking, Visa, MasterCard, American Express, Maestro, Debit cards, IMPS.
Customer’s Refund & Cancellations
Customers cannot cancel their Order (or any product therein) and the same can only be cancelled by the Merchant if they are unable to serve the Customer for any reason (including but not limited to unavailability of the products/items).
In certain cases (including but not limited to selling illegal products/items), Dotpe shall have the right to cancel the Orders (or any product therein).
Cancellation or Rejection of the Order / Items
For pre-paid Orders, in the event of any cancellation or rejection of the Order or any particular item(s) in the Order by Dotpe or Merchant, due to any reason (including but not limited to unavailability), the amount equivalent to the price of the cancelled or rejected Order/item along with the applicable GST amount will be refunded to the Customer, which amount will normally be credited within 3-5 business days from the date of cancellation/rejection.
If amount is debited however, Order is not successful
For pre-paid Orders, if the amount for an Order / item therein is debited from the Customer’s account/card however the Order is not successful, then the concerned amount along with the applicable GST amount will be refunded to the Customer, which amount will normally be credited within 3-5 business days from the payment date.
